FAQ - MintSwift
Read all the frequently asked questions by my clients and customers. This FAQ page is divided into two sections – first regarding logo design packages and custom projects and the second about MintSwift shop and premade logo designs. In case you have any questions not listed here, don’t hesitate to contact me.
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FREQUENTLY ASKED QUESTIONS

How much does it cost?

My packages and prices are listed here. Please note if you need anything extra to the package, the additional cost will apply.

I am in a different location from you. Is this an issue?

Absolutely not! I work with clients from all over the world and time zone or location is not an issue.

How does the payment work?

25% deposit is required upfront to secure your spot in my project calendar. Another 25% is due at the start of your project, and the other 50% is due after you approve the design and before the final files are sent. The payments are accepted via PayPal.

What is feedback? What information do I need from the client?

Feedback is a process in which the effect is ‘returned’ to modify the next action. In other words, it’s a detailed answer and opinion about concepts sent to the client. More information at this post

What is a difference between vector and raster (Photoshop file)?

Vector graphics are based on vectors, which lead through locations called control points or nodes. Vector files can be scalable to any size, without losing its quality. More information here

What is a logo concept?

Logo concept is an idea translated to graphical representation and it includes font choices, setting up an overall layout, choosing colours and proper style. More information in this post

What is a revision?

Revision is slight modification or course correction to progress toward the final design and typically are a change of less than 1/4 of the design. It can be changes like: rearrangement of elements, letter spacing, colour change, slightly font change (like uppercase instead of lowercase), elements size etc. The idea of revisions is to “perfect” the chosen concept.  There are 2-3 revision rounds (depends on chosen package). More information in this post

What is a logo variations/submark ?

It an alternative version of your final logo, which contains some elements from final logo i.e. an icon, illustration, initials etc. It’s NOT a new concept.
Remember Winning Moments logo? I’ve prepared an alternative version of the main logo, for social media profiles purpose. I’ve just taken “W” and “M” with two stars.

What is RGB?

RGB (red, green, and blue) refers to a system for representing the colours to be used on a computer display. Red, green, and blue can be combined in various proportions to obtain any colour in the visible spectrum. The RGB files are prepared for website usage and any other digital (not print). More information in this post

What is CMYK?

CMYK is a scheme for combining primary pigments. The C stands for cyan (greenish-blue colour), M stands for magenta (purplish-red), Y for yellow, and K for Black. CMYK files are prepared for printing usage, in case you want your logo to be on paper for example on your business card. More information in this post

What vector logo means?

Vector files can be scalable to any size, without losing its quality, which means that you can have your logo any size you want. More information here

What software do you use?

Adobe Illustrator

How will I receive my design project once it is finished?

You’ll receive an access to a folder on Google Drive with all the final files.

What is the client’s involvement in the design process?

Basically, client tasks are to answer all my questions, fill the questionnaire, create an inspiration board on Pinterest, provide me with a timely feedback, tell me what to edit (revisions) and approve the design. For the brand and website design package, a client needs to prepare all the content for the website before the project begins along with the purchase of a domain name and hosting.

How soon can you start my project?

Please contact me for that information

What file formats will I receive?

PNG, JPG, AI, PDF

Are the fonts included?

Unfortunately no, font files are not transferable. I can provide you with a name of fonts used to create your design and you can be able to purchase them.

What do you design websites on?

I use WordPress (org) to create websites for my clients. I personally use self-hosted WordPress and highly recommend it, because it’s customizable and easy to use.

Do I need to buy a domain before you develop my website?

Yes! I highly recommend to purchase your hosting via SiteGround, you can purchase your domain there too, or on a site like NameCheap.

Do you offer à la carte and just logo design?

I strongly believe that branding is more than just a logo and as much logo is important for your business, it’s simply not enough. My goal is to provide you with a cohesive and streamlined brand from start to finish, therefore I only offer all-inclusive brand design package and brand and web design package. The only exception for the a la carte option is for my past brand or web design clients, for which I design other collaterals or templates.

What is a premade logo?

A premade logo is a graphic, logo template prepared in advance, which can be customized to reflect your business name and tagline (if applicable)

What is the Add-On for Premade Logo?

Add-On is an additional service to a premade logo which allows you to change something in chosen premade logo, purchase additional files etc. Please see all Add-Ons here.

What is a difference between logo package and premade logo?

Brand design or brand & website design from my services are custom designs, which means that client actively participates in the design process, by providing me with all the information, style preferences, feedback etc. All brands from brand design or brand & website design packages are custom-made, which means that are created from scratch with help from a client. Premade logos, on the other hand, are designed by me in advance. I simply change company name and tagline (if applicable) in your chosen premade template to your business name and your tagline. Your only task as a client is to choose a premade logo template and Add-Ons (if needed) and provide me with information needed.

What are the payments methods and terms?

Payments are made via PayPal and prices listed are in US Dollars ($).

Do you offer refunds?

Due to the customized and digital nature of work, MintSwift does not accept returns or offer refunds

How does the process looks like when I purchase only premade logo or premade logo with Add-On/s?

  • Order – purchase premade logo
  • Working on Logo Proof – changing name from premade logo to your company name and tagline (if applicable)
  • Sending watermarked logo proof within 1-3 days after purchase
  • Approval – written design approval in an email. If you don’t need any changes and you want the logo proof presented to be your final
  • Final files delivery – JPG and PNG file delivered within 1-3 days after approval

How does the process looks like when I purchase premade logo and will require changes after logo proof received?

  • Order – purchase premade logo
  • Working on Logo Proof – changing name from premade logo to your company name and tagline (if applicable)
  • Sending watermarked logo proof within 1-3 days after purchase
  • Feedback – you need changes, but you haven’t purchased any Add-Ons (additional changes are made at a fee of £30 per hour)
  • Approval – written design approval in an email. If you don’t need any more changes and you want the logo proof with additional changes presented to be your final logo
  • Payment – before your order is finalized, you’ll receive email note about calculated amount of additional fees. Please pay provided amount via PayPal.
  • Final files delivery – JPG and PNG file delivered within 1-3 days after additional payment is made

How does the process looks like when I purchase premade logo and Add-Ons and will require additional changes after logo proof received?

  • Order – purchase premade logo
  • Working on Logo Proof – changing name from premade logo to your company name and tagline (if applicable) and adding changes purchased as Add-On i.e. font colour change
  • Sending watermarked logo proof within 1-3 days after purchase
  • Feedback – you need changes more changes beyond purchased Add-Ons (additional changes are made at a fee of £30 per hour)
  • Approval – written design approval in an email. If you don’t need any more changes and you want the logo proof with additional changes presented to be your final logo
  • Payment – before your order is finalized, you’ll receive email note about calculated amount of additional fees. Please pay provided amount via PayPal.
  • Final files delivery – JPG and PNG file delivered within 1-3 days after additional payment is made

What does “Add-Ons valid only IN TIME OF purchase” mean?

It means that you can only purchase this Add-Ons at the same time as you purchase your logo. If you don’t purchase and would need changes, additional changes are made at a fee of £30 per hour. Please refer to Terms & Conditions of “Add-On Service” section

What is the turnaround time?

You’ll receive watermarked logo proof within 1-3 days after purchase, then depends on of when feedback and approval will be given and what changes are needed, you’ll receive final files 1-3 days after approval. The whole process usually takes from 1-2 weeks.

What final files I’ll receive?

  • a transparent background PNG file, 4167x4167px, 300 dpi, RGB colours
  • a white background JPG file, 4167x4167px, 300 dpi, RGB colours

Is it possible to see premade logo with my company name on it before I purchase a premade template?

Of course, please purchase this Add-On for that

What information do you need from me at the time of purchase?

Please include this info in “Additional Information” box on Checkout page:
  • Include your business name the way you would like it displayed in your logo proof
  • Include your tagline (if applicable)
  • If you’ve chosen Add-On(s), please describe what do you want to be changed/add/provide (follow the instructions from Add-On description).

I want to purchase premade logo, but I need something to be changed, what should I do?

Please see Add-On section for that

I want changes in my premade logo, but I haven’t purchased any Add-Ons, can I still get the edits?

Yes, but please note that changes are made at a fee of $40 per hour.

I’ve purchased an Add-On(s), but still need some changes, is that possible?

Yes, but please note that changes are made at a fee of $40 per hour.

I like a premade logo, but I want to change a font, is it possible?

Yes, please purchase this Add-On ALONG with chosen premade logo

I like a premade logo, but I want to change a colour, is that possible?

Yes, please purchase this Add-On ALONG with chosen premade logo

Do you need feedback from me?

If you don’t need any changes, feedback is not required, but if you do, then yes, feedback from the you is required after watermarked proof is sent.

What is an approval and how can I provide it to you?

Approval is a written confirmation that you approve the logo proof  and that design is the final version needed

What about the copyrights?

Please read about it in Terms & Conditions in “Copyrights Premade Logo Designssection

What should I do when I lost my files?

If you have lost the design files from your order, you may purchase the Add-Ons to retrieve the files, ONLY IF I’m able to retrieve the file (or if your purchase was less than one year ago). Please contact me before you place the order.

I want to get source file of my premade logo, is that possible?

Yes, please purchase PSD Add-On, PDF Add-On or EPS Add-On. Please note that all those files are flattened.

I want to print my premade logo, what files do I need?

You’d have to purchase CMYK version of your logo, JPG or PNG.

I want my premade logo without white space around it, is that possible?

Yes, please purchase this Add-On

I need my premade logo in a different size, what should I do?

Yes, please purchase the JPG Add-On or PNG Add-On.
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