FREQUENTLY ASKED QUESTIONS
SERVICES - GENERAL:
25% deposit is required upfront to secure your spot in my project calendar. Another 25% is due at the start of your project, and the other 50% is due after you approve the design and before the final files are sent. The USD payments are accepted via Stripe and the GBP are made via Bank Transfer
I’ve created my brand design & brand & website design package, so they cover all the client’s design needs and to equip you with a full, cohesive and streamlined brand, therefore it’s not possible to remove any of the design elements from the package. Brand it’s a system, so it works as a whole (all the design elements work together cohesively). However, you can add additional collaterals or templates to the brand design or brand & website design package in case you need more of them. In case you can’t afford the custom brand design package, check out my shop for the premade branding kits
I strongly believe that branding is more than just a logo and as much logo is important for your business, it’s simply not enough. My goal is to provide you with a cohesive and streamlined brand from start to finish, therefore I only offer all-inclusive brand design package and brand and web design package. The only exception for the a la carte option is for my past brand or web design clients, for which I design other collaterals and do other tasks on an hourly basis.
Before the start date, you’ll receive a brand or brand & website design questionnaire from me to fill in with a little homework for you to create a Pinterest board with inspiration, so I can get to know your style preferences more. About a week after a start date (or at the beginning if you already prepared them) I’ll need to be finalised copy & images for the collaterals design you’ve chosen. About one and a half or two weeks after a start date (or at the beginning if you already prepared them) I’ll need a finalised copy & images for the website pages design you’ve chosen. During the time we work together, I’ll need your prompt responses to design concepts I sent and timely feedback on what would you like to change in the concepts (revision).
I use Asana to manage all of my client’s project. Asana is where all of the tasks and deadlines are listed both for me and for the client. I send all of the files like concepts, revisions and final files there, by creating new conversations. Asana is well more organised than managing projects via email, especially because the client can see all of the tasks that go into the project as well as the deadlines on one page. This way, we can both make sure to meet the deadlines and work smoothly. Take a look at this blog post to see how I manage my packages in Asana
Yes, absolutely. In the brand design and brand & website design inquiry, you can find a question about the preferred start and end dates, so let me know there that you’d like to book dates for example 6 months from today. I’ll email you back with the available dates.
I’m usually booked out 1-3 months ahead, but you can ask for my availability by filling out the contact form or emailing me at firstname.lastname@example.org
I always give my soonest availability dates when I get back to your email. I can keep the dates for few days, but I usually negotiate with few clients at the same time. I work on first come first served basis, so the person who pays the 25% deposit to secure their spot in the project calendar gets the date, therefore I can’t guarantee that the date you wanted will be available for you.
Absolutely! I can design a brand for you and then we can work on a website design on hourly basis once you’re ready 😉
Yes! I can design additional collaterals, do some changes on your website or other design and technical/code related tasks on an hourly basis. Please note that the hourly basis service is only available for my existing brand & website design clients
Brand & WEbsite Design packagE:
I use WordPress (org) to create websites for my clients. I personally use self-hosted WordPress and highly recommend it, because it’s customizable and easy to use.
Yes! I highly recommend to purchase your hosting via SiteGround, you can purchase your domain there too, or on a site like NameCheap.
Absolutely! If you need more than five pages design (included in the package) and/or additional functions to your website, let me know in our initial consultation.
Yes! You need to provide all the final copy and images prior to site design.
Absolutely! Your WordPress site will be easy to navigate. You’ll have the freedom to write new blog posts, update copy and photos on your website. However, I’m happy to help you with any updates or additional website pages after we finish the initial project on an hourly basis.
Yes! These days, it’s absolutely essential to have a site that works and looks great on all browsers and electronic devices. Your new website would be SEO friendly as well.
Yes! The shop is not included in the brand & website design package, but I have brand & e-commerce/ membership web design package. You can read more details about it on brand & web design package page
Of course! We can move your content from another platform (Squarespace, Blogger etc.) into your new self-hosted WordPress website. Please note that the transfer is not included in the package and it’s billed separately.
Brand Design packagE:
Yes, I have! Head over to brand & website design package page to find out more
Not at the moment, sorry. MintSwift is my brand’s blog and I personally write all of my posts.
On my site, I only mention the products that I personally use and love. Therefore, I’m not going to promote any product/service at request, sorry.
Feel free to get in touch if you have any questions, I’m happy to answer them! 😉 Get in touch at email@example.com I’ll try to respond to you within 1-3 business days.